Error Messages & How to Fix Them

INTRODUCTION

The IMPLAN Development Team works tirelessly to ensure that your experience using the application is as smooth as possible. Once in a while, however, you will see “Oops! Something went wrong” or the dreaded coral colored error bar shows up on your screen.

The first thing we recommend to fix any issues is to clear your cache and then logout and log back into your account. If that doesn’t work, here’s what all of these error messages mean and how to fix them.

WEB BROWSER

IMPLAN recommends using Google Chrome to get the best experience. IMPLAN also works in Edge, Firefox, and Safari. Internet Explorer is no longer supported.  

OOPS SOMETHING WENT WRONG

It’s never good when a frowny face shows up on your screen. The error notes “There could be a misconfiguration in the system or a service outage. We track these errors automatically, but if the problem persists feel free to contact us. Please try again."

Cause	Solution
Using Internet Explorer	Literally use anything else
Using an outdated bookmark to login	Go straight to app.implan.com to login
Outage or server disruption	Our Product Team has automatically been alerted and will be working on this fix ASAP

CORAL ERROR BAR

Sometimes you will see a coral error bar pop up on your screen. Here are the reasons why the error is being triggered.

Cause	Solution
Specification Code cannot be negative or zero.	Choose an appropriate selection in the Specification field and hit Run.
Model is not built yet for group X.	IMPLAN is building your Combined Region or Custom Aggregation Scheme; give it a few minutes and try again. You can check to see if a Region is done building by checking for the information icon being available on the Regions screen.
Object Progress Event	Take out any special characters you have in your name like #, +, %, etc.
This action cannot be completed because one or more Groups has no name. Please name all Groups.	One or more of your Groups on the right side of the screen is missing a name, please add one.
Please ensure that all groups have  Region selected from the Regions drop down menu for each group	Ensure that there is a Region name populated in each Group

BLANK SCREEN

If you navigate to a screen in IMPLAN and you don’t see the tables you expect, refresh your screen. If that doesn’t work, clear your cache and then logout and log back into your account. 

V6 ERROR MESSAGES

If you're working within the limited access to Version 6, it is possible that you may encounter any of the following errors.

Error Screen	Error	Solution
Regions	One or more of your Selected Regions is contained within another Region. Please remove any overlapping regions to avoid double counting.	Avoid Combining child/parent regions, for example; A State combined with a County within the State.
Regions	A Region with this title already exists. Please choose a different title.	Make sure that you use a unique name for all projects.
Regions	Model Build Failure.	The model hasn't been built yet. Please allow time for IMPLAN to build your Region.
Regions	This Region is not yet built. We have started building it for you. Please check back later.	IMPLAN is building your Region; give it a few minutes and try again. You can check to see if a Region is done building by checking for the Region Details icon being available on the Regions screen.
Regions	Naming a Combined Region a title that has been previously used.	Make sure that you use a unique name for all Combined Regions.
Regions	CUSTOMIZED_OUTPUT	The sum of EC, PI, OPI and TOPI cannot be greater than Output.
Regions	A region with that name already exists. Please provide a unique name for your customized region.	Make sure that you use a unique name for all Customized Regions.
Regions	COMBINED_REGION_DIFFERENT_YEARS	Regions from different years cannot be combined.
Impacts	Clicking 'Run' with a model build failure in a group.	The model hasn't been built yet. Please allow time for IMPLAN to build your Region.
Impacts	Clicking 'Run' when a model build is in progress.	IMPLAN is building your Region; give it a few minutes and try running it again. You can check to see if a Region is done building by checking for the Region Details icon being available on the Regions screen.
Impacts	Clicking 'Run' when no groups have Events.	In order to run an analysis in IMPLAN, you will need at least one Event in a group before you hit Run.
Impacts	Missing Event Title AND/OR Event Type AND/OR Specification AND/OR Event Value.	Before adding an Event to a group, make sure that the Event has a Title, Event Type, Specification and Event Value.
Impacts	Group REGION_NOT_SELECTED	Before hitting 'Run', make sure that each Group has both a Name and a selected region.
Impacts	The action cannot be completed because one or more Groupe has no name. Please name all groups.	Before hitting 'Run', make sure that each Group has both a Name and a selected region.
Impacts	Missing Scaling Factor for a group.	Before hitting 'Run', make sure that each Group has a Scaling Factor of at least one.
Impacts	MRIO with child/parent regions.	Avoid running an MRIO on child/parent regions, for example; A State MRIO'd with a County within the State.
Impacts	Creating a project with a title that already exists from Impacts.	Make sure that you use a unique name for all Projects.
Impacts	Analysis Error Message 1/2.	As an IMPLAN User, if I am notified with the error message "An issue has occurred with your Impact. Please click Run again." and upon rerunning the same project experiences an error AGAIN, the following error message should display on the Impacts screen: "An issue has occurred with your Impact again. Please contact [e-mail]" and any analyses within my project should stop running. Contact [e-mail].
Impacts	Industry/Institutional Spending Pattern Custom name already exists.	Make sure that you use a unique name for all Custom Industry/Institutional Spending Patterns.
Impacts	ANALYSIS_IN_PROGRESS	IMPLAN is running your analysis; sometimes this may take a few minutes. You will know the analysis has completed when 'View Results' is displayed in the bottom righthand corner of the Impacts screen.
Impacts	One or more of your Groups contains a US Territory. US Territories are not compatible with MRIO. Please remove US Territories from your analysis before running an MRIO.	Currently IMPLAN’s impacts do not allow for an MRIO to be run against US Territories. This is due to the lack of trade data.
Impacts	One or more of the Values you provided is causing Output to be negative. If your intention is to analyze a positive Output, adjust one or more of your values. If your intention is to analyze a negative output, please proceed.	When entering the inputs within this type of an event, If the user inputs values that will render a negative output then they will receive this warning message. Note that this will not prevent you from running the analysis.
Impacts	FAILED_PROJECT_SAVE	There was an error saving your project. Please try again.
Impacts	COMMODITY_INCORRECT_PERCENTAGE	The Commodity Percentage cannot exceed 100% and cannot be negative.
Impacts	EMPTY_COMMODITY	The newly added commodity cannot be empty.
Impacts	Spending Patterns LPP_INCORRECT_PERCENTAGE	The LPP value must be less than or equal to 100% and greater than 0% for global LPP. 0% can be used for individual commodities.
Impacts	FAILED_SPENDING_PATTERN_SAVE	There was an error saving your spending pattern. If the problem persists, please contact [e-mail].
Projects	Creating a project with a title that already exists within a user's projects.	Make sure that you use a unique name for all Projects.
Projects	Renaming a project with a title that already exists within a users projects.	Make sure that you use a unique name for all Projects.
Preferences	Creating a project with a title that already exists from Preferences.	Make sure that you use a unique name for all Projects.

IF ALL ELSE FAILS

Your Customer Success Manager is here to help! Shoot an email to [e-mail] and one of our team members will look into the problem to ensure you can successfully complete your project.

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Written June 29, 2020

Updated March 2, 2021